Top-tier technology provider to the iGaming, sports betting, and lottery industry, International Game Technology (IGT), has agreed with the Rhode Island Lottery upon a three-year extension of the original agreement. The Company reports that the three-year extension of the B2C agreement with the Rhode Island Lottery will facilitate a continuous supply of its proven sports betting technology.
Subject Technology:
International Game Technology already uses its sports betting technology development branded IGT PlaySports™ to power up mobile sports betting operations of the Sportsbook Rhode Island application, as well as Rhode Island’s sports wagering facilities located at Bally’s Twin River Lincoln Casino Resort and Bally’s Tiverton Casino & Hotel. The IGT PlaySports™ technology is also available at more than 80 gaming venues across the U.S. and Canada through IGT’s commercial partnership with William Hill U.S.
Commenting on the contract extension, Mark Furcolo, Rhode Island Lottery Director, said: “As one of the first U.S. lotteries to launch sports betting, Rhode Island Lottery is very pleased with the successful program we have built over the last five years, backed by IGT’s world-class technology and William Hill’s operator experience.”
Multiple Benefits from the Deal:
Furcolo also said: “IGT recently invested significant resources to enhance our sports betting platform and mobile app. These upgrades will enable us to maximize revenue and offer a solution that remains competitive among neighboring states in this dynamic, regional sports betting market.”
Joe Asher, IGT President of Sports Betting, said that the IGT enhancement will bring multiple benefits: “The Rhode Island Lottery championed sports betting in 2018 as one of the early adopters in the post-PASPA era, and IGT is excited to continue driving Rhode Island’s sports betting growth,” said Asher, and added:
“Rhode Island is home to very loyal sports fans who love following their New England-based teams. The enhancements IGT has made to the Lottery’s sports betting platform and app provide fans with a convenient and intuitive player experience and yield strong returns that support the Lottery’s commitment to generating revenue for good causes.”
About the Provider:
IGT is the exclusive supplier of PlaySports technology, lottery, iLottery, and other associated solutions and services to the Rhode Island Lottery. As a global leader in the gaming industry, the Company boasts of delivering gaming experiences to players across all regulated industry segments in an entertaining and responsible manner. In addition to the content, IGT is committed to delivering high-end technology through B2B and B2C partnerships. The company employs around 10,500 employees in more than 100 jurisdictions.
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