Great news for all customers of Grosvenor Casinos – the long-awaited Live Casino Studio offer is finally launched.
This offer will contain 50 company dealers on demand that will be available 24 hours a day. Players will be able to enjoy seven different casino tables. Roulette and blackjack are now included in the offer.
A famous casino operator from the UK has been working hard on its rebranding, which finally came to an end last year. Modern technologies were incorporated into its digital live casino games, which helped a lot in creating a unique gaming experience and making the players even more satisfied with the offering.
A delight for roulette and blackjack players:
The company has thousands of loyal customers, and now they can play whenever they want during the day (and night). The players can choose between two roulette and five blackjack tables, depending on their preferences.
The team of dealers, which consists of 50 experienced employees, works hard to deliver the best gaming experience to the customer. Thanks to the team, Grosvenor’s real-world games are among the most popular in the industry.
The Live Casino Studio has already passed the test phase with flying colors. The online version completely copies the atmosphere and experience of gaming in each one of 51 Grosvenor’s casinos in the UK.
Spyros Kanakis, Head of Gaming Commercial at Grosvenor Casinos, is very satisfied with what they’ve done. He commented: “As the largest casino operator in the UK, we’re on a mission to broaden casino gaming’s appeal to a new generation of players. We knew there was a gap in the market for players to enjoy a truly authentic casino experience which is why we created Live Casino Studio to bring our industry-leading expertise and immersive entertainment creating the go-to place for online live play.
“Hosted by our expert Grosvenor dealers, we have invested in the innovative user experience to create authenticity and excitement. Customers will be able to enjoy the unique atmosphere of our best in-venue casino games but online where they will feel close to the action, able to play anytime, from anywhere.”
A successful partnership:
However, Grosvenor wasn’t the only one that invested time and effort into this project. Grosvenor Casinos’ Live Casino Studio has been produced in partnership with EVO Casino. It follows the recent roll-out of Grosvenor’s Live and Direct proposition which has been created alongside Authentic Gaming, where players can join tables online on demand from several of Grosvenor’s key Glasgow and Sheffield casinos with new locations coming, according to the operator.
New Grosvenor brand identity is shown in both products, Live Casino Studio and Live and Direct.
When it comes to brand identity, the color palette is changed and adapted to the expectations of modern times. Also, everything is modified in such a way that blurs all the borders between online and offline casino experiences, and the results are really fantastic.
Online casino customer service refers to the support provided by online casinos to assist players with any issues or questions they might have while using the platform. This service is essential for ensuring a smooth and positive gaming experience. It can help resolve problems related to accounts, payments, technical difficulties, game rules, or any other inquiries players may have.
Key Features of Online Casino Customer Service:
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24/7 Availability: Many online casinos offer round-the-clock customer support, ensuring players can get help at any time, no matter their time zone.
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Multiple Communication Channels: Customer service can be accessed through various channels, including:
- Live Chat: Instant messaging for quick resolutions.
- Email Support: For detailed queries or issues.
- Phone Support: Direct assistance for urgent matters.
- Help Center/FAQ: A section with common questions and answers for self-help.
