BetMGM and MGM Resorts International joined forces to deliver MGM Riches, the custom slot experience that will be available in both land-based and online environments.
Available in online and land-based casinos:
It is the first project of this kind for the company. The main benefit is that the product will be available to the players who prefer online gaming via the BetMGM iCasino platform in Michigan, New Jersey, and Pennsylvania and as the traditional slot game for the ones who enjoy the land-based casino experience. The players will be able to enjoy the slot experience in all MGM Resorts casinos across the whole U.S.
When it comes to online casinos, the games will be launched in West Virginia as well in the future. The gameplay will be the same whichever version the player decides to play.
Two games that will be offered to players are MGM Riches Triple Ruby and MGM Riches 5x Sapphire. Both of them are created in collaboration with Everi Holdings, Inc.
In a press release, Mike Gatten, Senior Vice President of Slot Strategy at MGM Resorts International, said: “MGM Riches is designed to engage and entertain our slot customers wherever they choose to play. With guest experience at the core of what we do, we created this custom game for our loyal slot customers who enjoy playing their favorite games and earning rewards even when they’re not at one of our properties.”
For the members of loyalty program BetMGM Rewards, Tier Credits are prepared during every spin. The benefits that the player gets can be used in MGM Resorts and the platform. If you aren’t a member, you can become one via the platform and get benefits such as gaming tournaments, hotel stays, complimentary dining, and much more.
Angus Nisbet, BetMGM’s Vice President of Gaming, said: “The launch of MGM Riches directly connects BetMGM’s leading online casino offerings to MGM Resorts iconic destinations. We are thrilled to offer this first-of-its-kind slot and to continue to bring innovative content to our players.”
Significant part of the project:
Everi’s Executive Vice President of Sales, Marketing, and Digital, David Lucchese, commented on the project, saying that this was one of the great examples of the focus MGM Resorts and BetMGM put on patron engagement. It also proves how engaged they are in becoming the best operators in both the land-based and online worlds. However, it’s also an example of Everi’s success, proving that the company’s customer-driven approach is one of the best. This is an excellent addition to Everi’s portfolio, which consists of about 70 captivating titles. All of them are available through Spark Remote Game Server.
When it comes to the key mission of MGM Resorts and BetMGM, their focus remains on responsible gaming education. All their employees are trained to help customers, and resources such as Game Sense are also available. Game Sense is one of the leading programs in the industry, and it is available to both retail and online customers.
Online casino customer service refers to the support provided by online casinos to assist players with any issues or questions they might have while using the platform. This service is essential for ensuring a smooth and positive gaming experience. It can help resolve problems related to accounts, payments, technical difficulties, game rules, or any other inquiries players may have.
Key Features of Online Casino Customer Service:
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24/7 Availability: Many online casinos offer round-the-clock customer support, ensuring players can get help at any time, no matter their time zone.
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Multiple Communication Channels: Customer service can be accessed through various channels, including:
- Live Chat: Instant messaging for quick resolutions.
- Email Support: For detailed queries or issues.
- Phone Support: Direct assistance for urgent matters.
- Help Center/FAQ: A section with common questions and answers for self-help.
